Refund policy
Return & Refund Policy
We have a 14-day policy, which means you have 14 days after receiving your item to report any issues.
No Returns Accepted
Please note that we do not accept returns of any items. However, your satisfaction is important to us, and we offer refunds under specific conditions outlined below.
Defective or Damaged Products
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately at support@shellvy.net with proof (photos or videos).
If your claim is approved, you will receive a full refund within 14 days of approval. You will not be required to return the item.
Refunds
Once we review and approve your request, your refund will be processed to your original payment method within 14 business days. Please note that processing times may vary depending on your bank or credit card provider.
Non-Refundable Items
We do not offer refunds for:
- Items that are not defective or damaged
- Sale items or gift cards
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Exchanges
We do not offer direct exchanges. If there is an issue with your product, please contact us and we will assist you accordingly.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receiving it. However, since we do not accept returns, refunds will only be issued in cases where the product is defective or damaged.
If you have any questions, feel free to contact us at support@shellvy.net.